Recorded Call Centre and Customer Experience Webinars

Explore Call Centre Helper’s on-demand webinars and catch up on practical insight from industry experts, whenever it suits you. From leadership and workforce management to quality, technology, wellbeing and customer experience, each session focuses on real challenges faced by contact centres today. Watch full webinars or dip into specific topics to pick up actionable ideas, proven strategies and fresh thinking you can apply straight away.

Recorded webinar on the best ways to use AI in the contact centre
Recorded Webinar: The Best Ways to Use AI in the Contact Centre
Recorded Webinar: Top Tips To Drive Customer Satisfaction
Recorded Webinar: The Digital Customer Experience: What Does Great Look Like?
Recorded Webinar: 7 Ways to Emotionally Engage With Your Customers
Recorded Webinar: The Best Ways to Design a Quality Scorecard
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Recorded Webinar: How to Knock 20 Seconds Off Your Average Handling Time
Recorded Webinar: 10 Predictions for 2019
Ring central webinar: KPIs for LiveChat and Social Media
Recorded Webinar: KPIs for LiveChat and Social Media
Genesys how to give excellent customer service for vulnerable people
Recorded Webinar: Giving Excellent Customer Service to Vulnerable People
Newvoicemedia webinar: How to deliver a consistent customer experience across all channels
Recorded Webinar: How to Deliver Customer Experience Across All Channels
Genesys webinar: How to give the wow factor on email and live chat
Recorded Webinar: How to Give the Wow Factor on Email and Live Chat
West Webinar: Customer Journey Mapping- the key to unlocking customer experience
Recorded Webinar: Customer Journey Mapping is the Key to Unlocking Customer Experience
Qstory webinar Driving Employee Engagement with agents
Recorded Webinar: Driving Employee Engagement with Agents
NICE in contact webinar: 10 ways quality can improve contact centre performance
Recorded Webinar: 10 Ways Quality Can Improve Contact Centre Performance
ring central webinar: The right ways to motivate staff to put in more effort
Recorded Webinar: The Right Ways to Motivate Staff to Put in More Effort
Genesys Webinar: The latest thinking on contact centre metrics
Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2018)
Recorded Webinar: 10 Techniques to Improve Customer Experience
Recorded Webinar: Hints and Tips for Helping Agents be Better at Their Job
Recorded Webinar: Moving to Digital Customer Service
Recorded Webinar: Latest Changes in Contact Centre Technology
Recorded Webinar: Chatbots and AI in the Contact Centre
Recorded Webinar: Getting the Best out of The Voice of the Customer
Recorded Webinar: 5 Ways to Create Engaged and Empowered Agents
Recorded Webinar: How to Be World Class at Customer Service