Assembled has launched the Assembled MCP.
This is their new Model Context Protocol server designed to connect conversational AI tools such as ChatGPT and Claude directly with live customer support operations data.
According to the company, the launch makes Assembled the first workforce management (WFM) platform in the contact centre sector to introduce an MCP server, allowing support leaders to query and act on workforce data through AI assistants using natural language.
The announcement comes as AI adoption continues to increase across enterprise software and customer service operations.
While automation has often been linked to workforce reduction, industry data referenced by Assembled suggests contact centre employment continues to grow in several markets, including the Philippines and the United States.
“The future of WFM is agentic,” said Ryan Wang, co-founder and CEO of Assembled.
“Instead of waiting hours for an analyst to pull a report from one tool and stitch in data from three others, leaders will just ask their AI assistant to pull the answer from all of their data connections in one conversation.”
He added: “Instead of scenario planning taking a week, leaders will run any ‘what if’ in a single conversation. The Assembled MCP is the first step toward that future.”
The company says the platform enables support teams to ask operational questions in plain language, including analysing SLA performance, comparing forecasted and actual contact volumes, reviewing customer segment trends, and publishing overtime requests directly through AI assistants.
For more information about Assembled - visit the Assembled Website
About Assembled
Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled's workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs. Find out more about Assembled
Author: Hannah Swankie
Reviewed by: Megan Jones
Published On: 22nd May 2026
Read more about - Latest News, Assembled
