CallNorthWest have announced the finalists for the North West Contact Centre Awards 2014.
Company Categories
Contact Centre of the Year (under 100 seats)
- City West Works
- Muir Group Housing Association
- New Charter Housing Trust Group
- Phillips & Cohen Associates (UK)
- Places For People
- Southway Housing Trust
- Sun Chemical
Contact Centre of the Year (over 100 Seats)
- BSS
- Capita Customer Management
- Peninsula Business Services Limited
- The HGS Retention & Loyalty Centre of Excellence
Best Implementation of Technology
- Noble Systems
- New Charter Housing Trust Group
- United Utilities
Best Training Programme
- Ageas Insurance Solutions
- Barclaycard (Collections)
- Barclaycard (LEO)
- Peninsula Business Services Ltd
- Places for People
- United Utilities
Best Customer Experience Programme
- Cheshire West & Chester Borough Council
- Matalan
- Peninsula Business Services Limited
- RSA
- The Regenda Group
- United Utilities
Best Multi-Channel Customer Service
- BSS
- Matalan
Support Team of the Year
- Change Champions, Home Retail Group
- Customer Service Operations Coaching Team, JDWilliams
- Learning and Development, Paymentshield
- Quality Assurance Team, Paymentshield Limited
- Change & Innovation, Serco Global Services Europe & UK
- Performance Team, Tesco Mobile
Frontline Team of the Year
- Toyota Motor Insurance Team, Ageas Insurance Solutions
- Groups Sales Team, Gold Medal Travel Group
- Home & Protect Helpdesk, Paymentshield
- Claims Team 4, RSA
- Social Media Team, Tesco Mobile
- Escalations Team, United Utilities
Individual Categories
Agent of the Year
- Richard Cooke, Ageas Insurance Solutions
- Bev Dixon, British Gas
- Shirley Maden, Paymentshield
- Philippa Squires, Paymentshield
- Louise Sullivan, United Utilities
- Robbie Wilkinson, United Utilities
Team Leader of the Year
- Carla Bentley, RSA Motability
- Gemma Kirkham, British Gas
- Andy Murphy, Paymentshield
- Caron O’Keeffe, Paymentshield
- John O’Neill, New Charter Housing Trust Group
- Rebecca Pilkington, Paymentshield
Support Person of the Year
- Chris Duffield, Capita Customer Management
- Kate Hardy, Ageas Insurance Solutions
- Jane Macartney, Cheshire Constabulary
- Lucy O’Shea, Paymentshield
- Jenn Richards, Paymentshield
- Emma Woodrow, New Charter Housing Trust Group
Contact Centre Hero of the Year
- Sharon Cosgrove, RSA Motability
- Phil Curwen, Lancashire Care NHS Foundation Trust
- Barbara Heaney, Home Retail Group
- Alex Johnson, Paymentshield
- Sabrina Regazzoni, Paymentshield
- Robert Rolt, Home Retail Group
Contact Centre Manager of the Year
- Christine Burns, Bensons For Beds
- Stuart Staveley, Serco
The second phase of the judging will commence on 8th September, where the judges will meet the shortlisted finalists.
A ‘New York Nights’ themed Awards Ceremony and Gala Dinner will subsequently be held on 16th October in Manchester.
Author: Megan Jones
Published On: 9th Jul 2014 - Last modified: 7th Dec 2023
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