Business Systems Announces Investment by August Equity

A picture of a lady shouting through a megaphone

Business Systems is delighted to announce that private equity (PE) firm August Equity has acquired a controlling interest in the company to enable an acceleration of their ambitious growth plans.

BSL is August’s fourth investment in adjacent managed services businesses following investments in cyber (SecureData), unified comms (Charterhouse Voice & Data) and cloud managed services (Air IT).

August identified an off-market opportunity with BSL, seeing the predicted growth in the company’s core markets, its strategic relationships with leading global partners and excellent levels of customer satisfaction.

This investment will allow BSL to better serve its customers and partners as well as develop further opportunities to enter new markets, both domestic and international.

Adam Kantor, previously Chief Commercial Officer, steps up into the role of Chief Executive Officer, and Geoff Love, former Chief Executive Officer of business messaging specialist Commify, joins as Executive Chairman.

Adam Kantor, CEO of BSL, said, “This is an exciting opportunity for BSL, our employees and our customers. Our legacy of providing compliance & monitoring solutions to the world’s largest financial institutions has been the foundation from which we have built our workforce engagement management and cloud contact centre offers, and this investment opportunity allows us to serve our customers even better with innovative and disruptive technologies as well as providing access to additional expert resources”.

Kantor continues, “By working with August Equity, we can help our customers transform the way they work from the inside out, both through market-leading vendor solutions as well as our own innovative IP, Wordwatch, a unique platform that solves a multitude of voice recording and compliance challenges.”

Geoff Love, Executive Chairman, said, “Business Systems offers a tremendous platform for growth. It has unrivalled heritage in compliance & monitoring voice recording, partnerships with the world’s leading cloud contact centre and workforce engagement management solution vendors and a blue-chip customer base, with exceptionally high customer satisfaction scores, thanks to the tremendous team at BSL. With private equity backing, we can now take the business to the next level and I’m delighted to be joining.”

Mehul Patel, Partner at August Equity, said, “We are delighted to back the team in growing BSL to become a leading player in its market space. This platform has an opportunity to expand its customer base globally whilst investing more on higher growth segments such as Contact Centre as a Service and its internally developed voice compliance management tool called Wordwatch.”

“August has developed a successful playbook to develop managed services businesses through acquisition and organic strategies and create an outstanding business over the period of our ownership. “

Richard Muckle, Director, said, “We have been mapping and tracking the enterprise communications and contact centre market for over two years now. BSL as a platform for growth offers best-in-class solutions to highly discerning customers. We look forward to working with Adam and Geoff and to partnering with many more businesses who want to join us on this exciting journey.”

Author: Robyn Coppell

Published On: 11th Jan 2021 - Last modified: 12th Jan 2021
Read more about - Contact Centre News,

Follow Us on LinkedIn

Recommended Articles

Group business team video conference meeting online
Meeting Equity, Explained
A picture of data, graphs and information
What Is Business Intelligence and Why Does It Matter?
A photo of two puzzle pieces coming together
Business Systems Acquires acrinax
jargon definition
Contact Centre Jargon and Terminologies