Calabrio Unveils All-in-One Webex Compliance Solution

Calabrio has enhanced its call recording capabilities to better integrate with Cisco’s Webex Calling, part of Cisco’s cloud-based communication platform.

As part of its Workforce Optimization solution for Webex Contact Centre, this development underscores Calabrio’s long-standing partnership with Cisco.

The expanded call recording and compliance management features provide businesses with a comprehensive solution, helping them maintain regulatory standards, protect customer data, and reduce risks across Cisco platforms.

Raj Shankar, Senior VP, Global Product Management, Calabrio said, “Calabrio enables organizations to access all Webex Calling and Contact Centre customer contacts in a single, easy-to-use unified application.

Leveraging our long-standing partnership with Cisco and thousands of deployments, customers gain a single, intuitive interface for sharing contact data across their enterprise. Joint customers benefit from a widely deployed WFO solution for Webex Contact Center and Webex Calling platforms.”

Parandekar, VP of Product, Webex Calling said, “With over 15 million users around the world and growing, Webex Calling enables organizations with a modern, cloud-based platform built for a complete customer experience.

Using Webex Calling technology, Calabrio users can now access cloud-native call recording across the enterprise. With Webex Calling’s fully compliant enterprise-grade calling experience and Calabio’s extensive performance suite, businesses of all sizes are empowered to connect effortlessly and efficiently.”

Author: Hannah Swankie