Calabrio announced that its AI Management System is now certified to ISO 42001:2023, the first global standard for artificial intelligence management.
The certification provides independent validation of Calabrio’s approach to AI governance, offering customers assurance in adopting scalable, compliant AI solutions through a structured and auditable framework for designing, deploying, and monitoring AI systems responsibly.
“Trust is the foundation of responsible AI,” said Dave Rhodes, CEO of Calabrio. “This Certification demonstrates our commitment to integrity, accountability and transparency.
These values drive innovation and customer confidence as organizations embrace AI to enhance customer and employee experiences.”
As organisations increase AI adoption alongside evolving regulations, Calabrio’s ISO 42001:2023 certification gives customers clear, independent assurance that AI governance and compliance are managed effectively.
The certification positions Calabrio as an early adopter helping to shape global best practices for responsible AI management.
Its framework allows organisations to scale AI responsibly, modernise customer experience operations, and build long-term trust.
For more information about Calabrio - visit the Calabrio Website
About Calabrio
The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering contact centres as a brand guardian. Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite. Find out more about Calabrio
Author: Hannah Swankie
Reviewed by: Robyn Coppell
Published On: 14th Jan 2026
Read more about - Latest News, Calabrio
