Archived Content

Customer Strategy and Planning 2014

Published On: 13th Jan 2014 08:00 - Modified: 11th Dec 2017

THE DATE: 28th – 29th April 2014

THE LOCATION: Brighton Metropole

THE DETAILS: The Professional Planning Forum’s flagship conference “Customer Strategy and Planning” will be themed “Bridging the gap: people build success”.

A vital part of the Planning Forum community’s year, Customer Strategy and Planning is where their community celebrates achievement, learns from the top performers, shares best practice and in many cases moves the boundaries of what ‘good looks like’. Key to its success is the chance to join over 600 people from all industry sectors and hear real, insightful experiences, with a multitude of case studies, great speakers from industry leaders and facilitated discussion built into every session.

Highlights of this year’s conference include:

Dedicated Keynote Theatre with visionary presentations and discussions to interest the whole community
Award finalist’s case studies from our Customer Contact Innovation Awards programme
Specialist workshops on a wide range of topics with research, insights and discussion
Round table discussions at nearly every session
Networking opportunities throughout the day
Dedicated EXPO demonstrating the latest technologies

THE ORGANISERS: Professional Planning Forum

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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