Frost & Sullivan has named Diabolocom as the 2026 European Technology Innovation Leadership award recipient in the Customer Experience Platform industry.
This recognizes their work in AI development, infrastructure design, and long-term platform strategy. The award is based on Frost & Sullivan’s benchmarking framework, which evaluates organizations across business impact and technology leverage.
Diabolocom was assessed as performing strongly in both areas, with a platform strategy aligned to regulatory requirements, customer needs, and market conditions.
“Through this integrated approach, Diabolocom demonstrates that sustainability and innovation are mutually reinforcing forces.
Its dedication to responsible infrastructure, transparent governance, and efficient AI design allows customers to adopt cutting-edge CX technologies that are secure, compliant, and environmentally sound,” said Bernardin Arnason, Industry Director, Growth Opportunity Analytics, Frost & Sullivan.
Diabolocom’s product strategy is built around in-house research and development and an AI-first platform designed for customer service and sales operations.
Over two decades, the company has introduced AI capabilities across areas such as real-time Agent Assist and Augmented Quality Monitoring, which analyses conversations to provide operational insight.
The platform supports omnichannel engagement across voice and digital channels, combining AI models with a cloud-based architecture that allows organizations to manage data residency, system performance, and operating costs.
Diabolocom also develops and operates its own infrastructure, providing software, AI, and hosting within a single environment.
“Diabolocom’s strength lies in full ownership of the CX technology stack. By controlling our software, AI, and infrastructure end-to-end, we eliminate dependency risk and deliver solutions that are inherently more reliable, secure, and adaptable to each customer’s operational and regulatory requirements.
For our customers, this means working with a single, trusted partner that helps them to move confidently into the next chapter of CX, with proven results,” says Frédéric Durand, Founder & CEO at Diabolocom.
The company provides multiple deployment options, self-service tools, and implementation support designed to help organizations roll out CX technology across different regions and regulatory environments.
Frost & Sullivan’s Technology Innovation Leadership recognition is awarded annually to companies that demonstrate progress in technology development and deployment, with measurable impact on customer value and market performance.
Author: Hannah Swankie
Reviewed by: Jo Robinson
Published On: 13th Jan 2026
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