1 in every 25 jobs in the UK is within the contact centre industry. But what does the future hold?
“UK Contact Centres in 2013: The State of the Industry (10th edition)” gives solution providers the real picture of their target market.
Vital to an effective marketing strategy and accurate sales targets, the new report shows:
- The vertical markets that are on the up, and those which have been knocked down – and are staying down
- Forecasts of agent positions, contact centres and jobs until 2016
- Market segmentations by 15 vertical markets, 9 size bands and 12 regions
- The main priorities for technology investment in 2013 and beyond, by vertical market and contact centre size band.
Based on thousands of UK contact centre operations, including hundreds of in-depth, confidential interviews about budgets, plans and investments.
The report is currently available for £795 + VAT – a saving of £300 on the normal price. This offer expires on January 31st. Full details of the report, including a order form, can be downloaded from www.contactbabel.com
Author: Jo Robinson
Published On: 23rd Jan 2013 - Last modified: 22nd Mar 2017
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