eBook: How To Be a Call Centre Workforce Management Superstar 357 Filed under - Archived Content, injixo All WFM teams have to master forecasting, scheduling and management of the intra-day changes needed to match the staff to the workload. This eBook looks at how to master each of these key areas and become a Workforce Management Superstar. White Paper written by: injixo Author: Megan Jones Published On: 2nd Aug 2016 - Last modified: 1st Nov 2017 Read more about - Archived Content, injixo Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter