Finalists announced for the 2016 Customer Contact Innovation awards 602 Filed under - Archived Content, Contact Centre Awards, The Forum Twelve organisations have been shortlisted to win the 2016 Customer Contact Innovation Awards. The full list of finalists is: Affinion International Co-Operative Banking Group Direct Line Group EE Geoban (Santander Group) Ingeus Intercall NE Ambulance Service RBS Red Funnel Ferries RSA RS Components. Innovation of the Year Award 2015 – British Gas Service & Repair The winners will be announced at the Gala dinner on April 26th at the close of the annual Customer Strategy & Planning conference organised by The Forum. Steve Woosey “The innovation awards are one of the highlights of the Forum year. The shortlist demonstrates the fantastic achievements being realised in our industry; driving continued improvements for the business, the employee and the customer”, explained Steve Woosey, Chief Executive, The Forum. Author: Rachael Trickey Published On: 16th Dec 2015 - Last modified: 18th Dec 2018 Read more about - Archived Content, Contact Centre Awards, The Forum Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter