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Finalists announced for the 2016 Customer Contact Innovation awards

Published On: 16th Dec 2015 10:20 - Modified: 18th Aug 2025

Twelve organisations have been shortlisted to win the 2016 Customer Contact Innovation Awards.

The full list of finalists is:

Affinion International
Co-Operative Banking Group
Direct Line Group
EE
Geoban (Santander Group)
Ingeus
Intercall
NE Ambulance Service
RBS
Red Funnel Ferries
RSA
RS Components.

Innovation of the Year Award 2015 – British Gas Service & Repair

The winners will be announced at the Gala dinner on April 26th at the close of the annual Customer Strategy & Planning conference organised by The Forum.

Steve Woosey

“The innovation awards are one of the highlights of the Forum year. The shortlist demonstrates the fantastic achievements being realised in our industry; driving continued improvements for the business, the employee and the customer”, explained Steve Woosey, Chief Executive, The Forum.

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Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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