Five9 Earns Triple Recognition in 2025 Metrigy Awards

Five9 has been recognized by Metrigy in 2025 as a MetriStar Top Provider for contact centre-as-a-Service (CCaaS), a MetriStar Top Provider for Workforce Engagement Management (WEM) Suites, and a market leader in the annual CCaaS MetriRank report.

Andy Dignan, President, Five9, said, “We are honored to be recognized in both the 2025 Metrigy MetriStar Awards and the CCaaS MetriRank report, affirming our commitment to innovating solutions that help brands deliver Agentic CX.

By harnessing AI to elevate customer experiences, we empower businesses to gain the insights that matter most, nurture relationships at every interaction, and give people the hyper-personalized, meaningful experiences they appreciate and value.”

The recognition is based on Metrigy’s independent research involving more than 1,300 IT and CX leaders worldwide.

The findings highlight industry challenges such as fragmented technology, siloed data, and the need for measurable ROI.

Metrigy noted Five9’s integrated approach to contact centre and workforce engagement capabilities as a factor in addressing these issues.

Robin Gareiss, CEO of Metrigy, “Five9’s performance in this year’s CX MetriCast program illustrates customer success through the use of its products in two very competitive areas: CCaaS and WEM suites.

What sets these recognitions apart is that they rely heavily on real-world data from actual customers, rather than analyst opinions.

The MetriStar awards are based solely on customer ratings and success, while the MetriRank adds detailed expert analysis of financials, market share, and product mix. Five9’s performance documents its ability to help customers achieve measurable success with their CX strategies.”

Author: Hannah Swankie

Reviewed by: Rachael Trickey