Date: 14 May 2026 | 10:00 AM – 11:45 AM BST
Location: Zoom EBC, MidCity Place, 71 High Holborn, London, WC1V 6EA
Connected Teams. Faster Resolution. CX That Delivers.
London Zoom Experience Tour
As customer expectations rise, resolution times come under increasing scrutiny, AI becomes a strategic priority, and budgets remain flat, organisations are under growing pressure to do more with less.
The London Zoom Experience Tour is an in-person session built for CX decision-makers who need to improve customer outcomes without adding operational complexity.
Discover how Zoom Workplace and Zoom AI Companion support faster collaboration across customer-facing teams from first contact to resolution.
Why Join?
See how Zoom CX (ZCX) connects self-service, live agents, and AI insights on one unified platform.
Instead of bolting AI onto fragmented systems, Zoom CX keeps context flowing across every interaction, from first contact to resolution, reducing effort for customers and agents alike.
What You’ll Explore:
- Connected omnichannel journeys across chat, voice, and video
- AI-powered virtual agents that understand intent, take action, and escalate with full context
- Real-time agent intelligence to improve resolution and reduce manual work
- Actionable CX insights to identify friction and continuously improve performance
Author: Zoom
Reviewed by: Robyn Coppell
Published On: 29th Apr 2026
Read more about - Call and Contact Centre Events, Zoom
