EvaluAgent Releases Free Quality Monitoring Software


EvaluAgent has confirmed the successful launch of its free quality monitoring software with a significant number of contact centres getting exclusive access before its general release at the start of September.

Described as the perfect solution for those who are looking to move away from spreadsheets or are unnecessarily paying for an existing system, EvaluAgent gives quality teams the ability to:

  • Build bespoke scorecards for monitoring across telephony, live chat, email & social media
  • Create work queues and evaluate interactions in seconds
  • Drive quality score improvement with dashboards that quickly identify knowledge gaps
  • Support agent engagement by delivering feedback in an easy-to-understand format and in real time

All while helping teams demonstrate the business impact of their efforts to senior executives and improving the effective management of risk and compliance.

Jaime Scott

Jaime Scott

On the news, EvaluAgent’s CEO, Jaime Scott said: “To be one of the only vendors in the marketplace to offer a truly free product and have reached this milestone is very exciting and a testament to the whole EvaluAgent team.”

“We’re now looking forward to opening up the platform to another wave of contact centres next week before the general release in September.” 

Contact centres in the United Kingdom who are struggling with spreadsheets or looking to explore alternative solutions are invited to request access before September’s general release.

To find out more and sign-up for the free quality monitoring software, visit: info.evaluagent.com/free-quality-monitoring-software

For further information about EvaluAgent, visit: www.evaluagent.com

Published On: 9th Aug 2018 - Last modified: 5th Sep 2018
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