EvaluAgent Releases Free Quality Monitoring Software 322 Filed under - Archived Content, EvaluAgent EvaluAgent has confirmed the successful launch of its free quality monitoring software with a significant number of contact centres getting exclusive access before its general release at the start of September. Described as the perfect solution for those who are looking to move away from spreadsheets or are unnecessarily paying for an existing system, EvaluAgent gives quality teams the ability to: Build bespoke scorecards for monitoring across telephony, live chat, email & social media Create work queues and evaluate interactions in seconds Drive quality score improvement with dashboards that quickly identify knowledge gaps Support agent engagement by delivering feedback in an easy-to-understand format and in real time All while helping teams demonstrate the business impact of their efforts to senior executives and improving the effective management of risk and compliance. Jaime Scott On the news, EvaluAgent’s CEO, Jaime Scott said: “To be one of the only vendors in the marketplace to offer a truly free product and have reached this milestone is very exciting and a testament to the whole EvaluAgent team.” “We’re now looking forward to opening up the platform to another wave of contact centres next week before the general release in September.” Contact centres in the United Kingdom who are struggling with spreadsheets or looking to explore alternative solutions are invited to request access before September’s general release. To find out more and sign-up for the free quality monitoring software, visit: info.evaluagent.com/free-quality-monitoring-software For further information about EvaluAgent, visit: www.evaluagent.com Author: Robyn Coppell Published On: 9th Aug 2018 - Last modified: 18th Feb 2022 Read more about - Archived Content, EvaluAgent Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center White Paper: Consumer Duty Compliance Through Effective QA The Essential Team Leader Playbook Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter