Date: 12 November 2025, 11:00 a.m. MT
Location: Virtual
The 2025 holiday season will test every retailer’s ability to deliver seamless, personalized experiences at scale – and AI is leading the charge.
In this webinar, Talkdesk and Incisiv unveil findings from the Talkdesk 2025 Holiday CX Survey and the Talkdesk 2025 Incisiv Retail CX Index, revealing how top-performing retailers are using AI to differentiate during peak season.
Learn what today’s consumers expect from AI-powered interactions, where retailers are excelling (or falling short), and how you can apply data-backed insights to create connected, trustworthy, and loyalty-building experiences that last well beyond the holidays.
What You’ll Learn:
- Consumer expectations: Discover what modern shoppers truly expect from AI-powered customer interactions.
- Retailer performance: Understand where top retailers are succeeding with AI and identify common pitfalls.
- Data-backed strategies: Gain actionable insights to build connected, trustworthy, and loyalty-generating CX.
- Holiday success: Learn how to leverage AI to differentiate your brand and thrive during the peak season.
Author: Talkdesk
Reviewed by: Robyn Coppell
Published On: 31st Oct 2025 - Last modified: 4th Nov 2025
Read more about - Call and Contact Centre Events, Talkdesk
