How much does your contact centre technology really cost?


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Ultra has launched an initiative to help organisations better understand the true cost of their technology purchases.

The 2013 Cost of Technology survey poses 5 simple questions about the costs associated with a recent purchase, including ‘additional costs’ such as technology upgrades, maintenance, support, professional services and more.

Based on these responses, Ultra will send participants a Total Cost of Ownership (TCO) calculation across the entire life of their technology equipment and applications.  And be warned – the results can be quite alarming!

Participants will also receive a free copy of the complete 2013 Cost of Technology survey report once the research is complete – enabling them to compare their TCO figures against industry averages.

To access the 2013 Cost of Technology Survey questionnaire, go to https://www.surveymonkey.com/s/TCTCBVY

As well as gaining some valuable insight into the cost of your technology purchases, you’ll also be entered into a free prize draw to win an iPad Mini – so make sure you get involved!

Published On: 13th Feb 2013 - Last modified: 22nd Sep 2015

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