Interactive Intelligence Customer Engagement Solutions Now Available on G-Cloud 8

Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has announced that its PureCloud Engage and Communications as a Service (CaaS) solutions are available on G-Cloud 8, the latest G-Cloud Framework.

Public sector organisations can now deploy PureCloud Engage and CaaS on a ‘pay-as-you-use’ basis via G-Cloud 8, providing flexibility whilst minimising costs. This negates the need for long-term contracts and drawn out procurement processes, enabling organisations to realise a faster return on investment.

PureCloud Engage, launched in Europe in September 2015, uses microservice architecture running atop the scalable Amazon Web Services Cloud. Interactive Intelligence CaaS is a private, single-tenant, all-in-one omnichannel customer engagement cloud solution designed for large contact centres.

“Businesses and public sector organisations are all looking at cloud services as a way to more efficiently run their IT operations and cut costs,” said Richard Brown, Interactive Intelligence president of EMEA operations.

“Our solutions, available on G-Cloud 8, shows the public sector how to achieve these benefits while more effectively engaging with citizens.”

For more information about Interactive Intelligence(now part of Genesys), please visit their website.