Webhelp TSC has launched a skills initiative – The Customer Experience Academy – that has brought employment to a category of the unemployed who couldn’t reach the first rung of the jobs ladder.
The pilot scheme, which has been running for the last few months, has been so successful that the company is looking to roll it out across its estate.
The Academy gives vital additional pre-employment training to a growing number of job seekers who lack the necessary communicative knowledge to pass the standard entrance level of most employers.
The Webhelp TSC trainees complete a five-week work skills course – with a job interview by the company on completion. Those who made it through are now not only employed full time by Webhelp TSC, but are also supported through a modern apprenticeship, which takes 12 months to complete.
In addition, the trainees gained a recognised Customer Service qualification, which would assist them in finding a job with a variety of other employers should they wish to develop their careers with other organisations in the future.
Webhelp TSC CEO David Turner explained the driving force behind this company initiative.
“We noted that there were a growing number of candidates who didn’t quite have the interpersonal skills to pass our recruitment tests. But they were only just failing. We felt that it wouldn’t take much to get them over the line and once they were in employment, they would blossom.”
“With that in mind, we devised our Customer Experience Academy where would-be recruits came in for a five-week course which would get them work ready.”
“It is an initiative which can bring employment to a part of our society which desperately needs it and I’m very proud that we have been able to turn the pilot project into a nationwide campaign,” he concluded.
Author: Jo Robinson
Published On: 26th Jun 2013 - Last modified: 18th Sep 2019
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