Keynote Speakers Announced for Customer Strategy & Planning Conference

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The Forum have released this year’s conference agenda, which includes a range of keynote speakers sharing their stories and advice on how to release potential and achieve the breakthrough you may have been looking for. With the conference rapidly approaching, this is the last chance to book your place.

The keynotes include the latest industry trends, new approaches to leadership, personal development, new technology, collaboration, learning and development and the value of benchmarking.

Whether you are attending Customer Strategy and Planning 2017 on the 24th and 25th April in Harrogate or not, these speakers and the full agenda of workshops, case study presentations and round tables may well inspire you and your colleagues over the coming months.

Presentations made by the speakers will be available shortly after the conference and recordings available shortly afterwards on the YouTube channel Forum TV.

Keynote speakers include:

Jonathan George – Director of Sales and Service at RAC

Jonathan shares his experiences of releasing potential and how professional support teams help deliver that breakthrough moment.

Martin Carver – Director and Head of Organisational Development at Primeast

Martin will challenge us to consider whether traditional leadership has had its day, in his presentation and workshop on Leading with Purpose.

Paddy Coleman – Founder of Q Story

Paddy will share developments in real-time automation and the business and customer benefits this new technology can drive.

Adrian Swinscoe – Customer Experience and Engagement Expert and Author of “How to Wow”

Adrian brings insight from the digital and technology worlds and asks where do we find the pioneers in customer operations today?

Kath Simons – Dimension Data

Kath presents the latest trends and key findings from the newly-released 2017 Global Benchmark Report.

Mark Doyle – The Method

Mark shares with us the unique methods used by actors to help you to tangibly up your game and release your full potential.

With many more speakers and sessions as part of the strong agenda, this event and the post-event content may well provide you with some sound advice to refer back to in the coming year, thus helping you to release your potential and achieve that breakthrough moment.

Find out more by visiting

Published On: 4th Apr 2017 - Last modified: 5th Apr 2017
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