The “UK Contact Centres in 2014: The State of the Industry (11th edition)” is now available for download.
The report shows the reality of how the contact centre industry is changing, and includes:
- The vertical markets that are on the up, and those which have been knocked down – and are staying down
- Forecasts of agent positions, contact centres and jobs until 2017
- Market segmentations by 15 vertical markets, 9 size bands and 12 regions
- The effect that multichannel is having on voice, self-service, email, web chat and social media volumes
- The main priorities for technology investment in 2014 and beyond
Based on data from thousands of UK contact centre operations, including hundreds of in-depth, confidential interviews about budgets, plans and investments, “UK Contact Centres in 2014: The State of the Industry (11th edition)” is a picture of where we are today, and what the future holds for the industry.
The report is currently available for £750 + VAT – a saving of over 30% on the normal price of £1,095 (until 31st January 2014). This offer also includes a free copy of “The UK Contact Centre Decision-Makers’ Guide”, a major study of all aspects of contact centre operations, technology and processes.
Visit www.contactbabel.com to find out more.
Author: Megan Jones
Published On: 15th Jan 2014 - Last modified: 12th Dec 2018
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