The Home Working Summit takes place on 4th & 5th July 2012 at the London Paddington Hilton.
60% of organisations currently use home workers in some capacity, and forecasts predict that this figure will rise to 80% by the end of 2013.
On 4th-5th July more than 100 industry leaders will gather to gain insight and inspiration from leading global brands about their personal home working models (both on and off-phone).
By attending this two-day summit you can be sure to enjoy the following great benefits:
- Gain invaluable insight into how to plan, launch and expand a successful home-working programme
- Discover best practices from Europe, the USA and Canada
- Learn from five industry leader case studies on challenges and successes
- Network with and come away with more than 100 new industry contacts
- Join smaller breakout groups for discussions on sourcing & hiring, performance management, virtual training & cultural connectivity
- Discover the latest technological propositions from industry leading innovators
Group discounts are also available.
- First Registrant : £495
- Additional Registrants: £100 discount – £395
Join industry leaders from American Express, Tesco, Dell, Enterprise Car Rental, Shop Direct and more…
American Express Business Travel – Joanna Macleod, Vice President Service Delivery – EMEA
Leading 4,000 employees spanning 20 countries in business travel support, Joanna has developed home-working initiatives in several European countries.
American Express – Sean Douglas, VP Service Delivery & Workforce Capabilities
With 10+ years of experience in customer contact and telecom roles, Sean leads over 1,500 employees spanning 9 countries, servicing corporate clients across a wide range of sectors.
Dell – Dan Grant, Head of UK Human Resources
Dan has 10+ years of experience in human resources and organisational development, and is currently Head of UK HR for Dell. In 2010 he implemented a connected workplace solution programme, which includes home workers.
Tesco – Helen McCallum, Homeworking Project Manager
Helen developed the company’s proof of concept, leading to 100+ representatives at home with Tesco. She has functional responsibilities for project management and operations.
Enterprise Rent-a-Car – Michelle Clark, Supervisor, Customer Services
With 10+ years’ experience specialising in customer service delivery, business practices, sales and account management, Michelle currently oversees 85 customer service representatives, of whom 30% are currently home based.
Hilton – Gillian Bell, Former Director, European Operations
Gillian has 15+ years of customer care experience in both the financial services and the hospitality sectors. She implemented Hilton’s home-working model in their European customer care division and successfully transitioned more than 100 positions home.
At Home Customer Contacts – Michele Rowan, President
Michele has helped 500+ companies develop and implement home-working strategies. She is former VP of Performance Management with Hilton Hotels, where she led the US and European home-working expansion. She conducts workshops, web training and customised assessments exclusive to home working in the US, Canada and Europe.
Author: Jo Robinson
Published On: 13th Jun 2012 - Last modified: 1st Nov 2017
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