THE DATE: 19th May 2016 – 9am – 1pm
THE LOCATION: Eckoh offices, Telford House, Corner Hall, Hemel Hempstead, Hertfordshire HP3 9HN
THE DESCRIPTION:
If your organisation has a contact centre, you’ll probably be aware by now that the European laws around taking card payments (PCI DSS) are changing soon. But are you aware of all the facts and what exactly you’ll be required to do in order to remain compliant?
Join Azzurri on Thursday 19th May for a morning workshop in which Stephen Wright (Azzurri Communications), Eckoh and John Greenwood from Compliance 3 offer insight and analysis into this thorny issue. The expert presenters will draw on years of secure payments know-how and contact centre insight to reveal why you should act NOW to meet new laws affecting the way you handle customer card data.
The discussion will address why contact centres in particular face a notoriously difficult challenge in securing telephone transactions, including:
- How PCI has changed – what are the new laws and how do they affect your contact centre?
- Payment compliance landscape and future external drivers laws that will enforce payment security in merchants that trade in Europe
- Main challenges that face contact centres when taking payments regarding customer service levels and the scope of PCI DSS compliance
- Options commonly used in the market to secure contact centres and reduce the scope of compliance – and which ones actually work
- John Greenwood, a PCI expert from Compliance 3 will be sharing real life examples and answering your questions around why it is so important to ensure your contact centre is ready
THE ORGANISERS: Azzurri Communications Ltd
Author: Megan Jones
Published On: 7th Apr 2016 - Last modified: 9th Nov 2017
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