Nearly One in Five Contact Centres Report on 10+ Key Metrics a Month

According to our poll, 17% of contact centres report on an impressive 10+ metrics every month, with the most popular option selected being between 5-9, with 51% of the vote.

These figures demonstrate the focus contact centres now have on measuring performance, with just 4% reporting on either zero or one metric every month.

Poll – How many key metrics do you report on every month? – answers

0-1 – 4%
2-4 – 28%
5-9 – 51%
10-14 – 6%
15+ – 11%

Source: Call Centre Helper Webinar Poll – Webinar: Contact Centre Metrics     Sample size – 254     Date:June 2015