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Nearly One in Five Contact Centres Report on 10+ Key Metrics a Month

Published On: 18th Nov 2015 10:07

According to our poll, 17% of contact centres report on an impressive 10+ metrics every month, with the most popular option selected being between 5-9, with 51% of the vote.

These figures demonstrate the focus contact centres now have on measuring performance, with just 4% reporting on either zero or one metric every month.

Poll – How many key metrics do you report on every month? – answers

0-1 – 4%
2-4 – 28%
5-9 – 51%
10-14 – 6%
15+ – 11%

Source: Call Centre Helper Webinar Poll – Webinar: Contact Centre Metrics Sample size – 254 Date:June 2015

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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Nearly One in Five Contact Centres Report on 10+ Key Metrics a Month

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