According to our poll, 17% of contact centres report on an impressive 10+ metrics every month, with the most popular option selected being between 5-9, with 51% of the vote.
These figures demonstrate the focus contact centres now have on measuring performance, with just 4% reporting on either zero or one metric every month.
Poll – How many key metrics do you report on every month? – answers
0-1 – 4%
2-4 – 28%
5-9 – 51%
10-14 – 6%
15+ – 11%
Source: Call Centre Helper Webinar Poll – Webinar: Contact Centre Metrics Sample size – 254 Date:June 2015
Author: Megan Jones
Published On: 18th Nov 2015 - Last modified: 18th Feb 2020
Read more about - Archived Content, Contact Centre Reporting, Metrics
