The Majority of Contact Centres Handle Their Calls Within Ten Minutes Related Articles How to Handle Escalation Calls 7 Strategies for Improving Call Centre Average Handle Time An Introduction to Average Handle Time and How to Reduce It 49 Tips for Reducing Average Handling Time (AHT) 1,525 Filed under - Contact Centre Research, Average Handling Time (AHT), Polls Whilst Average Handling Time (AHT) is different depending on the industry, the results of our poll show that 84% of contact centres handle their calls with ten minutes. This is evident in the chart below, which shows that 4-5 minutes is the most common AHT, with 35% of the vote from industry experts, closely followed by 6-10 minutes, with 30%. Poll – What is your Average Handling Time? – answers Up to 2 minutes: 1% 2-3 minutes: 19% 4-5 minutes: 35% 6-10 minutes: 30% 10+ minutes : 16% Source: Call Centre Helper webinar: 20 Tips for Improving Average Handling Time Sample size – 170 Date: January 2015 Author: Megan Jones Published On: 10th Apr 2015 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Average Handling Time (AHT), Polls Recommended Articles How to Handle Escalation Calls 7 Strategies for Improving Call Centre Average Handle Time An Introduction to Average Handle Time and How to Reduce It 49 Tips for Reducing Average Handling Time (AHT) Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter