According to or poll, web chat accounts for a very small percentage of traffic in contact centres, with just 8% of contact centres using web chat for more than one in ten contacts.
Poll – What Percentage of your Traffic is Web Chat? – answers
0%: 52%
1 – 2 %: 25%
3 – 4 %: 9%
5 – 10%: 6%
11%+: 8%
Source: Call Centre Helper webinar: The best ways to handle web chat in your contact centre Sample size – 256 Date: December 2013
Author: Jo Robinson
Published On: 4th Mar 2014 - Last modified: 18th Sep 2019
Read more about - Archived Content, Live Chat, Polls
