According to our poll, three quarters of industry professionals want to implement improved systems into their contact centre to help meet the fluctuating demand.
Poll – What Would You Implement Next in Your Contact Centre? – answers
Video Chat with Customers – 16%
Card Payment security should be improved – 33%
Advisors can take calls wherever they have connection – 39%
Improved Systems to meet fluctuating demand – 75%
Multi-channel integration to improve Customer Service – 88%
(Multiple answers were allowed during this poll, so the total does not add up to 100%.)
Source: Call Centre Helper webinar: Techniques to Make the Contact Centre More Powerful Sample size – 86 Date: November 2014
Author: Megan Jones
Published On: 27th Feb 2015 - Last modified: 18th Sep 2019
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