Call Arrival Patterns has the Greatest Impact Upon Forecast Accuracy


A graph showing the answers to the question "Which factor most affects your forecast accuracy" with the answers of 26%-the weather, 23%-mailings, 21%-marketing, 3%-disasters, 27%-call arrival patterns

According to our poll, call arrival patterns are the greatest factor in affecting forecast accuracy.

But, this is certainly not the most significant factor by a great margin, with the weather, mailings and the influence of marketing all big factors.

Poll – Which factor most affects your forecast accuracy? – answers

The weather 26%
Mailings 23%
Marketing 21%
Disasters 3%
Call arrival patterns 27%

Source: Call Centre Helper webinar:Improving Forecast Accuracy     Sample size – 105     Date: May 2012

We have a Monthly Forecasting Excel Spreadsheet Template you might want to try

Published On: 20th Nov 2012 - Last modified: 18th Sep 2019
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