Call Arrival Patterns has the Greatest Impact Upon Forecast Accuracy


Which factor most affects your forecast accuracy

According to our poll, call arrival patterns are the greatest factor in affecting forecast accuracy.

But, this is certainly not the most significant factor by a great margin, with the weather, mailings and the influence of marketing all big factors.

Poll – Which factor most affects your forecast accuracy? – answers

The weather 26%
Mailings 23%
Marketing 21%
Disasters 3%
Call arrival patterns 27%

Source: Call Centre Helper webinar:Improving Forecast Accuracy     Sample size – 105     Date: May 2012

We have a Monthly Forecasting Excel Spreadsheet Template you might want to try

Published On: 20th Nov 2012 - Last modified: 18th Sep 2019
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