Call Arrival Patterns has the Greatest Impact Upon Forecast Accuracy Related Articles The Formula to Calculate Forecast Accuracy Call Centre Forecasting Methods: How to Forecast Workload How to Forecast With Limited Data How to Forecast Demand in the Contact Centre 3,286 Filed under - Contact Centre Research, Forecasting, Polls According to our poll, call arrival patterns are the greatest factor in affecting forecast accuracy. But, this is certainly not the most significant factor by a great margin, with the weather, mailings and the influence of marketing all big factors. Poll – Which factor most affects your forecast accuracy? – answers The weather 26% Mailings 23% Marketing 21% Disasters 3% Call arrival patterns 27% Source: Call Centre Helper webinar:Improving Forecast Accuracy Sample size – 105 Date: May 2012 We have a Monthly Forecasting Excel Spreadsheet Template you might want to try Author: Jo Robinson Published On: 20th Nov 2012 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Forecasting, Polls Recommended Articles The Formula to Calculate Forecast Accuracy Call Centre Forecasting Methods: How to Forecast Workload How to Forecast With Limited Data How to Forecast Demand in the Contact Centre Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter