According to contact centre professionals, inbound is the most stressful contact centre environment, with 35% of the participants in our poll stating so.
Poll – “Which is the Most Stressful Contact Centre Environment?” – answers
Inbound – 35%
Outbound – 29%
Blended – 9%
All the same – 9%
Not a stressful environment – 16%
Source: Call Centre and Contact Centre Community Linkedin group poll Sample size – 31 Date: November 2012
