Inbound is the Most Stressful Contact Centre Environment


A graph showing the answers to the question "Which is the most stressful contact centre environment" with the answers of 36%-inbound, 30%-outbound, 9%-blended, 9%-all the same, 16%- Not a stressful environment

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According to contact centre professionals, inbound is the most stressful contact centre environment, with 35% of the participants in our poll stating so. 

Poll – “Which is the Most Stressful Contact Centre Environment?” – answers

Inbound  – 35%
Outbound  – 29%
Blended  – 9%
All the same  – 9%
Not a stressful environment  – 16%

Source: Call Centre and Contact Centre Community Linkedin group poll     Sample size – 31     Date: November 2012

Published On: 10th Apr 2013 - Last modified: 18th Feb 2020
Read more about - Archived Content


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