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Most Contact Centres Fail to Offer Agents a Choice of Different Headsets

Do-you-offer-your-agents-a-choice-of-headset

Published On: 8th May 2013 10:10 - Modified: 23rd Sep 2019

According to our poll, just 27% of contact centres provide advisors with a selection of heasdsets to choose from, to maximise their comfort and possibly productivity.

Poll – Do you offer your agents a choice of headset? – answers

Yes – 27%
No – 68%
Not Sure – 5%

Source: Call Centre Helper website reader poll Votes: 353 Date: March 2013

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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