Archived Content

Contact Centres are Confident in Handling a Significant Call Volumes

How-confident-are-you-that-your-Contact-Centre-could-cope-with-a-significant-increase-in-call-volumes

Published On: 18th Nov 2013 10:08 - Modified: 18th Feb 2020

According to our poll, 56% of contact centre professionals believe that their practice could cope with a big increase in inbound contacts.

In fact 25% confirmed that they were confident about doing so and a further 31% noted that they were very confident.

Poll – How Confident are you that your Contact Centre Could Cope with a Significant Increase in Call Volumes? – answers

Very confident – 31%
Confident – 25%
Unsure – 12%
Not confident – 16%
No Chance! – 15%

Source: Call Centre Helper website reader poll Votes: 327 Started: 4 Jun 2013

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn