Register Now for the KMS Lighthouse Knowledge Management Summit

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Do you find yourself scratching your head when hearing the words AI or Automation in the context of knowledge management?

In an upcoming KMS Lighthouse summit, presenters will delve into the role that AI and Automation can play in the realms of both customer and employee experience.

Combining knowledge management and AI for your customer and employee experiences will boost team productivity, reduce costs and promote speed of knowledge by delivering immediate answers.

The event will take place on Wednesday April 7th and is set to begin at 4pm GMT / 11am EST and you can register now by clicking here.

What’s On the Agenda?

A Presentation on Knowledge Management, AI and Automation by Kate Leggett

By watching this presentation, you will learn about the latest trends and digital transformation developments as they relate to AI and automation in the field of knowledge management.

Kate Leggett, the presenter, is the VP and Principal Analyst at Forrester Research​. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI.

A Spotlight Case Study by Chase Labrador, TechStyle Fashion Group

Hear from Chase Labrador, the Senior Manager of GMS Communications TechStyle, on how a new knowledge management system revolutionized their customer and employee experience.

In his presentation, Chase will share lots of tips on how to successfully transform the customer experience and employee experience with AI and automation

A Panel Roundtable with Jerry Campbell from United Healthcare and Other Industry Experts

Hear real life knowledge management success stories and insights from top leaders across a variety of industries.

In this session, you will gather lots of insight into how to successfully transform the customer experience and employee experience with AI and automation.

An Automation Case Study by Tom Ronen,

In this success story you will learn about AI, automation and how they relate to customer success.

Tom Ronen will share his insights about digital transformation at and how they used AI to bolster their knowledge strategy.

To check out the full agenda in full, follow the link: KMS Lighthouse & Forrester Present the 2021 KM & Automation Summit

For further information about KMS Lighthouse, visit:

Published On: 15th Mar 2021 - Last modified: 6th May 2021
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