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Report: The Rise of Collaborative Contact Centres

Published On: 3rd Jul 2018 08:00

As a front line of customer engagement, contact centres are a critical function of any business. This study looks at how contact centres can make customer engagement experiential, intuitive, and collaborative for a modern customer in modern times.

Report from Brian Solis of Altimeter, a Prophet Company. Commissioned by RingCentral.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Report: The Rise of Collaborative Contact Centres

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