As a front line of customer engagement, contact centres are a critical function of any business. This study looks at how contact centres can make customer engagement experiential, intuitive, and collaborative for a modern customer in modern times.
Report from Brian Solis of Altimeter, a Prophet Company. Commissioned by RingCentral.
Author: Jo Robinson
Published On: 3rd Jul 2018 - Last modified: 3rd Jan 2020
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