Anita Marsh - Call Centre Helper

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Anita Marsh

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Recent Articles Most Viewed Articles

Choosing a Speech Analytics Solution

Choosing a Speech Analytics Solution

Answer Machine Detection

Answer Machine Detection

The Top 10 most respected Call Centre People – 2009

The Top 10 most respected Call Centre People – 2009

Outbound Dialling Using Answer Machine Detection: Banned or Not?

Outbound Dialling Using Answer Machine Detection: Banned…

Top Tips for Customer Retention

Top Tips for Customer Retention

Speech Analytics – What to Look for When Buying a Solution

Speech Analytics – What to Look for When Buying a…

What to look for when buying – customer self service

What to look for when buying – customer self service

What to Look for When Buying – Unified Communications

What to Look for When Buying – Unified…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?