Brian Atkinson Archives - Call Centre Helper

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Brian Atkinson

Brian Atkinson, Vice President Customer Success, Five9

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Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

30 Tips on How to Improve Contact Centre Productivity

30 Tips on How to Improve Contact Centre Productivity

Recorded Webinar: Building a Productive and Efficient Contact Centre

Recorded Webinar: Building a Productive and Efficient…

What Not to Miss at Call & Contact Centre Expo 2022

What Not to Miss at Call & Contact Centre Expo 2022

2021: The Year Customer Service Becomes More Human

2021: The Year Customer Service Becomes More Human

2022: The Year of Smarter, Personalised Customer Experiences

2022: The Year of Smarter, Personalised Customer…

Delivering Great Customer Experience Through Disruption

Delivering Great Customer Experience Through Disruption

Five9 Announces Partnership With Conn3ct

Five9 Announces Partnership With Conn3ct

More Than 4 in 5 Calls to 999 Are Not Life-Threatening

More Than 4 in 5 Calls to 999 Are Not Life-Threatening

What Should You Do When You Think a Customer Is Lying?

What It Takes to Be a More Empathetic Leader

3 Ways to Get Buy-In for Ditching Spreadsheets

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

Upcoming Events

14th September 2026

Contact Centre & Customer Services Summit – Manchester

15th September 2026

CX Connect Europe

How Travel and Hospitality Brands Handle Seasonal Staffing Spikes

From Getting It Right First Time to Right Every Time

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action