Brian Atkinson - Call Centre Helper

Connect with Brian on LinkedIn "> Brian Atkinson - Call Centre Helper

Brian Atkinson

Brian Atkinson, Vice President Customer Success, Five9

Connect with Brian on LinkedIn

Recent Articles Most Viewed Articles

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

30 Tips on How to Improve Contact Centre Productivity

30 Tips on How to Improve Contact Centre Productivity

Recorded Webinar: Building a Productive and Efficient Contact Centre

Recorded Webinar: Building a Productive and Efficient…

What Not to Miss at Call & Contact Centre Expo 2022

What Not to Miss at Call & Contact Centre Expo 2022

2021: The Year Customer Service Becomes More Human

2021: The Year Customer Service Becomes More Human

2022: The Year of Smarter, Personalised Customer Experiences

2022: The Year of Smarter, Personalised Customer…

Delivering Great Customer Experience Through Disruption

Delivering Great Customer Experience Through Disruption

Five9 Announces Partnership With Conn3ct

Five9 Announces Partnership With Conn3ct

More Than 4 in 5 Calls to 999 Are Not Life-Threatening

More Than 4 in 5 Calls to 999 Are Not Life-Threatening

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success