Brittany Hodak Archives - Call Centre Helper

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Brittany Hodak

Brittany Hodak, Keynote Speaker & Author of Creating Superfans

Brittany Hodak is an international keynote speaker and award-winning business leader. Entrepreneur calls her an “expert at creating loyal fans for your brand,” and she is widely regarded as the “go-to source” on creating and retaining superfans.

Connect with Brittany on LinkedIn

Recent Articles Most Viewed Articles

7 Ways to Help Agents Fight the ‘Forgetting Curve’

7 Ways to Help Agents Fight the ‘Forgetting Curve’

5 Simple Ways to Upskill Agents – Without a Huge Training Budget

5 Simple Ways to Upskill Agents – Without a Huge…

How to Succeed as a CX Leader in 2026

How to Succeed as a CX Leader in 2026

Can AI Really Make Customers Happier?

Can AI Really Make Customers Happier?

How to Thrive Through Seasonal Peaks

How to Thrive Through Seasonal Peaks

10 Ways to Give New Recruits an Amazing Welcome

10 Ways to Give New Recruits an Amazing Welcome

18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

10 Quick Wins to Help Agents Recover From a Tough Day

10 Quick Wins to Help Agents Recover From a Tough Day

What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

10 Ways to Create More Confident Agents

10 Ways to Create More Confident Agents

How to Make the Best Use of Coaching Time

How to Make the Best Use of Coaching Time

Using Customer Feedback to Improve Agent Performance

Using Customer Feedback to Improve Agent Performance

Top Reads to Boost Your Contact Centre Leadership Skills

Top Reads to Boost Your Contact Centre Leadership Skills

How to Improve Your Agents’ Critical Thinking Skills

How to Improve Your Agents’ Critical Thinking Skills

10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

The 6 Steps to More Competent Agents

The 6 Steps to More Competent Agents

The Secret to Dealing With Awkward Customers

The Secret to Dealing With Awkward Customers

Customer Complaints? Try This 10-Point Plan

Customer Complaints? Try This 10-Point Plan

Steps to Creating ‘Super-Fan’ Customers

Steps to Creating ‘Super-Fan’ Customers

The Latest Trends in CX Self-Service

The Latest Trends in CX Self-Service

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

See What Contact Centre AI Can Really Do

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