Cognigy - Call Centre Helper

Cognigy

Discover and explore our Cognigy content collection, including articles, blogs, news stories, case studies, resources and more.

Recent Articles Most Viewed Articles

NiCE Signs $955 Million Deal to Acquire Cognigy

NiCE Signs $955 Million Deal to Acquire Cognigy

10 Customer Experience ECommerce Case Studies

10 Customer Experience ECommerce Case Studies

NiCE Completes $955 Million Cognigy Acquisition

NiCE Completes $955 Million Cognigy Acquisition

What Not to Miss at CCW Berlin 2025

Why an AI-Powered Contact Centre Will Never Replace Human Agents

Why an AI-Powered Contact Centre Will Never Replace…

What Not to Miss at Call & Contact Centre Expo 2022

What Not to Miss at Call & Contact Centre Expo 2022

Case Study: How CRMG Disrupted Its Industry With Cognigy AI

Case Study: How CRMG Disrupted Its Industry With Cognigy…

What We Heard at Call & Contact Centre Expo 2022

What We Heard at Call & Contact Centre Expo 2022

Conversational AI in 2022: A Look Ahead

Conversational AI in 2022: A Look Ahead

NiCE Cognigy Named Sole Gartner Customers’ Choice

NiCE Cognigy Named Sole Gartner Customers’ Choice

Your Ultimate Guide to Cloud CCaaS

Your Ultimate Guide to Cloud CCaaS

Cognigy Named as One of Germany’s Fastest Growing Technology Companies

Cognigy Named as One of Germany’s Fastest Growing…

How Conversational AI Is Driving Innovation in the Utilities Sector

How Conversational AI Is Driving Innovation in the…

What’s Next in CX? 5 Highlights From CCW Europe 2022

What’s Next in CX? 5 Highlights From CCW Europe 2022

What Can CX Leadership Expect in 2023?

What Can CX Leadership Expect in 2023?

7 Tips for Improving Banking Customer Care With AI

7 Tips for Improving Banking Customer Care With AI

What Your Customers Really Think About Customer Service Automation

What Your Customers Really Think About Customer Service…

How the Travel and Hospitality Sector Is Transforming CX for Good

How the Travel and Hospitality Sector Is Transforming CX…

Conversational AI Is the Future of Customer Experience

Conversational AI Is the Future of Customer Experience

Cognigy Named a Leader by Gartner

Cognigy Named a Leader by Gartner

Four Reasons Why Customers Expect More From Contact Centres

Four Reasons Why Customers Expect More From Contact…

ChatGPT Alone Can’t Deliver the Customer Service You Need

ChatGPT Alone Can’t Deliver the Customer Service…

Conversational AI for the Insurance Industry

Conversational AI for the Insurance Industry

Cognigy Wins AI Breakthrough Award

Cognigy Wins AI Breakthrough Award

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?