Colin Shaw - Call Centre Helper

Connect with Colin on LinkedIn "> Colin Shaw - Call Centre Helper

Colin Shaw

Colin Shaw is Founder & CEO, Beyond Philosophy.

Connect with Colin on LinkedIn

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The Top 20 Webinars

The Top 20 Webinars

100 Excellent Customer Service Quotes

100 Excellent Customer Service Quotes

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

Podcast: How Can You Use Customer Emotions to Your Advantage?

Podcast: How Can You Use Customer Emotions to Your…

The Top 10 Call Centre Websites

The Top 10 Call Centre Websites

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?