Colin Shaw Archives - Call Centre Helper

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Colin Shaw

Colin Shaw is Founder & CEO, Beyond Philosophy.

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The Top 20 Webinars

The Top 20 Webinars

100 Excellent Customer Service Quotes

100 Excellent Customer Service Quotes

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

Podcast: How Can You Use Customer Emotions to Your Advantage?

Podcast: How Can You Use Customer Emotions to Your…

The Top 10 Call Centre Websites

The Top 10 Call Centre Websites

What Should You Do When You Think a Customer Is Lying?

What It Takes to Be a More Empathetic Leader

3 Ways to Get Buy-In for Ditching Spreadsheets

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

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How Travel and Hospitality Brands Handle Seasonal Staffing Spikes

From Getting It Right First Time to Right Every Time

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