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Articles - Dick Bourke

Dick Bourke is Co-Founder of Scorebuddy.

Connect with Dick on LinkedIn

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An Introduction to Call Scripting

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Top 10 Customer Experience KPIs

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8 Ways to Avoid Call Centre Agent Burnout

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Measuring Customer Experience: Metrics and the Benefits of QA

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10 Tips to Help Call Centre Agents Drive More Sales

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20 Contact Centre Objectives

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Editor's Pick

Thumbnail The Evolution of the Contact Centre

The Evolution of the Contact Centre

Thumbnail Get Sickness Under Control – 21 Management Tips

Get Sickness Under Control – 21 Management Tips

Thumbnail Open Questions to Use in Customer Service

Open Questions to Use in Customer Service

Thumbnail Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

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