Dick Bourke - Call Centre Helper

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Dick Bourke

Dick Bourke is Co-Founder of Scorebuddy.

Connect with Dick on LinkedIn

Recent Articles Most Viewed Articles

10 Sales Tips Every Call Centre Agent Needs to Know

10 Sales Tips Every Call Centre Agent Needs to Know

An Introduction to Call Scripting

An Introduction to Call Scripting

Top 10 Customer Experience KPIs

Top 10 Customer Experience KPIs

8 Ways to Avoid Call Centre Agent Burnout

8 Ways to Avoid Call Centre Agent Burnout

Measuring Customer Experience: Metrics and the Benefits of QA

Measuring Customer Experience: Metrics and the Benefits…

10 Tips to Help Call Centre Agents Drive More Sales

10 Tips to Help Call Centre Agents Drive More Sales

29 Mistakes That Your Contact Centre Might Be Making

29 Mistakes That Your Contact Centre Might Be Making

How to Improve Customer Experience Management (CEM)

How to Improve Customer Experience Management (CEM)

20 Contact Centre Objectives

20 Contact Centre Objectives

13 Things Every Contact Centre Advisor Needs to Know

13 Things Every Contact Centre Advisor Needs to Know

Simple Tips for Improving the Customer Experience in the Call Centre

Simple Tips for Improving the Customer Experience in the…

7 Simple Tips for Designing Call Centre Agent Incentive Programmes

7 Simple Tips for Designing Call Centre Agent Incentive…

Defining the Operational Call Centre Quality Assurance Framework

Defining the Operational Call Centre Quality Assurance…

Is There a Link Between Customer Experience and Profitability?

Is There a Link Between Customer Experience and…

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?