Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Finlay Macmillen
Finlay Macmillen, Business Development Representative, Odigo
Connect with Finlay on LinkedIn
RECENT
POPULAR
Seeing Double? 10 Ways to Drive Down Repeat Contacts
Time-Saving Hacks for Quality Monitoring
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
How to Take Your Performance Management to the Next Level
Stop Spamming! 10 Better Ways to Collect Customer Feedback
Top 10 Use Cases for Speech Analytics
10 Ways Technology Can Simplify the Contact Centre
5 Ways to Improve Capturing Customer Details
Get Up To Speed: The Latest on Messaging, Social Media, and Video
Top Ways Tech Can Help With Cutting Contact Centre Costs
Editor's Pick
18 Bad Habits That Kill CX
The Evolution of the Contact Centre
Get Sickness Under Control – 21 Management Tips
Open Questions to Use in Customer Service
Latest Resources
2024 UK Contact Centre KPI Benchmarking Insights Report
White Paper: AI Readiness - Actions for CX Leaders
Upcoming Events
CX Connect
Contact Center Performance Summit
Latest Blogs
Using Auto Call Scoring To Choose The Right Calls For Manual Review
What Does Candor Mean for Call Centres? How to Embrace It
Featured Articles
The Top 10 Acknowledgement Statements for Customer Service
Empathy Statements for Customer Service With Examples
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
