Graham Chick - Call Centre Helper

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Graham Chick

Graham Chick, CEO, GemmaTrade LTD

Connect with Graham on LinkedIn

Recent Articles Most Viewed Articles

What to look for when buying speech analytics

What to look for when buying speech analytics

How technology can make life easier for the contact centre agent

How technology can make life easier for the contact…

15 Tips to Improve Quality Monitoring

15 Tips to Improve Quality Monitoring

What’s the Best Way to Deliver Agent Training?

What’s the Best Way to Deliver Agent Training?

“I know what my problems are…but I don’t know how to solve them”

“I know what my problems are…but I…

Business Continuity – Is Voice Over Internet Protocol the Answer?

Business Continuity – Is Voice Over Internet…

Virtual Working: The Technological Implications

Virtual Working: The Technological Implications

Coping with a ‘flu pandemic: the technological implications

Coping with a ‘flu pandemic: the technological…

What to do with telecoms malfunctions or the loss of a building

What to do with telecoms malfunctions or the loss of a…

An Introduction to Business Continuity

An Introduction to Business Continuity

5 Mistakes Every CX Job Seeker Should Avoid in an AI World

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

8×8 Help Teams Start Every Customer Conversation With Context

Assembled Partners With Nextiva to Introduce WFM Integration

Five9 Named a Gartner Leader for the Ninth Time

Guide: Are Your Agents Ready?

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success