Graham Chick - Call Centre Helper

Connect with Graham on LinkedIn "> Graham Chick - Call Centre Helper

Graham Chick

Graham Chick, CEO, GemmaTrade LTD

Connect with Graham on LinkedIn

Recent Articles Most Viewed Articles

What to look for when buying speech analytics

What to look for when buying speech analytics

How technology can make life easier for the contact centre agent

How technology can make life easier for the contact…

15 Tips to Improve Quality Monitoring

15 Tips to Improve Quality Monitoring

What’s the Best Way to Deliver Agent Training?

What’s the Best Way to Deliver Agent Training?

“I know what my problems are…but I don’t know how to solve them”

“I know what my problems are…but I…

Business Continuity – Is Voice Over Internet Protocol the Answer?

Business Continuity – Is Voice Over Internet…

Virtual Working: The Technological Implications

Virtual Working: The Technological Implications

Coping with a ‘flu pandemic: the technological implications

Coping with a ‘flu pandemic: the technological…

What to do with telecoms malfunctions or the loss of a building

What to do with telecoms malfunctions or the loss of a…

An Introduction to Business Continuity

An Introduction to Business Continuity

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Are You Doing Enough to Help New Starters Settle In?

PCI Pal Launches New Brand Identity

Kensington Mortgages Completes Amazon Connect Migration With Sabio

Zoom in on CX Podcast Series

eBook: The Missing Link in Contact Centre Performance

Upcoming Events

13th October 2026

What Drives Better Customer Service? – Webinar

14th October 2026

Unified Communications Expo (UCX) London 2026

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?