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Graham Chick

Graham Chick, CEO, GemmaTrade LTD

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What to look for when buying speech analytics

What to look for when buying speech analytics

How technology can make life easier for the contact centre agent

How technology can make life easier for the contact…

15 Tips to Improve Quality Monitoring

15 Tips to Improve Quality Monitoring

What’s the Best Way to Deliver Agent Training?

What’s the Best Way to Deliver Agent Training?

“I know what my problems are…but I don’t know how to solve them”

“I know what my problems are…but I…

Business Continuity – Is Voice Over Internet Protocol the Answer?

Business Continuity – Is Voice Over Internet…

Virtual Working: The Technological Implications

Virtual Working: The Technological Implications

Coping with a ‘flu pandemic: the technological implications

Coping with a ‘flu pandemic: the technological…

What to do with telecoms malfunctions or the loss of a building

What to do with telecoms malfunctions or the loss of a…

An Introduction to Business Continuity

An Introduction to Business Continuity

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

24th September 2026

Webinar: Are You Wasting Your CX Data’s Potential?

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action