Jo Hale - Call Centre Helper

Connect with Jo on LinkedIn "> Jo Hale - Call Centre Helper

Jo Hale

Jo Hale, Customer, Leadership and Change Coach

Connect with Jo on LinkedIn

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Train Team Leaders Well

Train Team Leaders Well

Improve Customer Experience: 5 Strategies That You NEED to Try

Improve Customer Experience: 5 Strategies That You NEED…

10 Metrics to Help You Measure the Customer Experience

10 Metrics to Help You Measure the Customer Experience

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

5 Steps to World-Class Customer Service

5 Steps to World-Class Customer Service

Podcast – Top Contact Centre Problems and How To Solve Them

Podcast – Top Contact Centre Problems and How To…

Recorded Webinar: Driving Down Repeat Contact

Recorded Webinar: Driving Down Repeat Contact

Recorded Webinar: How to Be World Class at Customer Service

Recorded Webinar: How to Be World Class at Customer…

The Top 20 Webinars

The Top 20 Webinars

Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019)

Recorded Webinar: The Latest Thinking on Contact Centre…

How to Tackle the Blurred Boundaries of Working Remotely

Start Preparing Your Frontline for Machine Customers

10 Tactics for Stronger Customer Communities

Zoom Launches $150K AI Grant Programme

Enghouse Systems to Acquire MIND C.T.I.

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

13th November 2026

Live Show & Tell: What WFM Teams Are Building With AI

17th November 2026

CX Tech Talk – How Zoom’s Agentic AI Expert Assist Fixes

AI Orchestration vs Workflow Automation

What Is an AI Contact Centre? A Complete Guide

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success