Kevin McGachy - Call Centre Helper

Connect with Kevin on LinkedIn "> Kevin McGachy - Call Centre Helper

Kevin McGachy

Kevin McGachy, Head of AI Solutions, Sabio Group

Connect with Kevin on LinkedIn

Recent Articles Most Viewed Articles

Agentic AI Is Not About Replacing People, But It Will Redefine the Work They Do

Agentic AI Is Not About Replacing People, But It Will…

Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

Are You Prepared to Ride the Waves of New Age CX?

Are You Prepared to Ride the Waves of New Age CX?

Unlocking Customer Service Excellence Through Innovative Technology

Unlocking Customer Service Excellence Through Innovative…

Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite

Contact Centres in 2030: The AI Frontier – Where…

How AI Is Revolutionizing the CX Journey

How AI Is Revolutionizing the CX Journey

Key Takeaways From Sabio’s AI & Automation CX Community Day

Key Takeaways From Sabio’s AI & Automation CX…

Bagpipes and Bots as Sabio Group Hosts Scottish Event

Bagpipes and Bots as Sabio Group Hosts Scottish Event

Making Your Contact Centre Data Work

Making Your Contact Centre Data Work

Agent Desktop Strategy Is Critical to CX Success

Agent Desktop Strategy Is Critical to CX Success

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?