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Liran Meir Frenkel

Liran Meir Frenkel – Senior Product Marketing Manager, WEM at NICE .

Connect with Liran on LinkedIn

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5 Failures of AI Projects in Customer Service and Why Proactive Outreach Gets CX Right

5 Failures of AI Projects in Customer Service and Why…

5 Ways Agentic AI Can Powerfully Transform Proactive Engagement

5 Ways Agentic AI Can Powerfully Transform Proactive…

Game On! 12 Use Cases for Gamification

Game On! 12 Use Cases for Gamification

10 Tips to Elevate Real-Time Adherence

10 Tips to Elevate Real-Time Adherence

Performance Management for an Age of Hybrid Work

Performance Management for an Age of Hybrid Work

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What’s Happening in the Bank’s Back Office?

Can Healthcare Be Both Less Costly and More Efficient?

Can Healthcare Be Both Less Costly and More Efficient?

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?