Michael McKinlay - Call Centre Helper

Connect with Michael on LinkedIn "> Michael McKinlay - Call Centre Helper

Michael McKinlay

Michael McKinlay, CEO at Sytel

Connect with Michael on LinkedIn

Recent Articles Most Viewed Articles

What to Look for When Buying an ACD System

What to Look for When Buying an ACD System

Why Should Contact Centres Invest in Artificial Intelligence?

Why Should Contact Centres Invest in Artificial…

14 Contact Centre Challenges With Expert Solutions

14 Contact Centre Challenges With Expert Solutions

21 Smart Ways to Improve Webchat

21 Smart Ways to Improve Webchat

The Hidden Gems of Call Routing Software

The Hidden Gems of Call Routing Software

Should answer machine detection (AMD) be turned on or off?

Should answer machine detection (AMD) be turned on or off?

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

How To Manage Your AI Agent Like A Human

Customer Satisfaction Survey Best Practices: A Complete Guide

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?