Neil Hammerton - Call Centre Helper

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Neil Hammerton

Neil Hammerton, Chief Executive Officer, Natterbox

Connect with Neil on LinkedIn

Recent Articles Most Viewed Articles

What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

How Are Customer Expectations Changing and What Does That Mean for Us?

How Are Customer Expectations Changing and What Does…

18 Tried and Tested Ways to Improve the Customer Experience

18 Tried and Tested Ways to Improve the Customer…

17 Smart Ways to Refresh Your Homeworking Strategy

17 Smart Ways to Refresh Your Homeworking Strategy

What to Look for When Buying a Cloud Communications System

What to Look for When Buying a Cloud Communications System

How to Prepare for a Rise in Customer Expectations Post-Pandemic

How to Prepare for a Rise in Customer Expectations…

Natterbox Links Voice Component of Microsoft Teams to Salesforce

Natterbox Links Voice Component of Microsoft Teams to…

5 Customer Service Predictions for 2021

5 Customer Service Predictions for 2021

Natterbox Awarded Cloud Telephony Product of the Year

Natterbox Awarded Cloud Telephony Product of the Year

How to Tackle the Blurred Boundaries of Working Remotely

Start Preparing Your Frontline for Machine Customers

10 Tactics for Stronger Customer Communities

Evaluagent Updates AutoQA to Assess Conversations Like An Experienced QA Analyst

Zoom Launches $150K AI Grant Programme

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

17th November 2026

CX Tech Talk – How Zoom’s Agentic AI Expert Assist Fixes

18th November 2026

Contact Centre & CX Expo 2026

Safeguarding Customer Trust In The Age of Agentic AI

AI Orchestration vs Workflow Automation

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success

Webinar: How Is AI Changing the Role of QA Professionals?