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Articles - Niall Gallacher

Niall Gallacher, Director, Industry & Business Value, Cyferd

Connect with Niall on LinekdIn

Dog and human sharing empathetic connection

26 Great Techniques for Showing Real Empathy in Customer Service

Angry people screaming

13 Clever Tactics for Dealing With an Angry Phone Call

A picture of a performance management mind-map

A Checklist for Implementing… Performance Management Tools

19 Ways to Deal with High Contact Volumes

TalkDesk CX Automation Platform box

Editor's Pick

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Thumbnail 18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

Thumbnail 10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

Thumbnail Stop Making Your Absence Rates Go Up!

Stop Making Your Absence Rates Go Up!

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