Niall Gallacher - Call Centre Helper

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Niall Gallacher

Niall Gallacher, Director, Industry & Business Value, Cyferd

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19 Ways to Deal with High Contact Volumes

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8×8 Wins Four Stevie Awards for Technology and Service

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Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?