Nick Brook - Call Centre Helper

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Nick Brook

Nick Brook, Senior WFM Consultant / Project Manager, Calabrio

Connect with Nick on LinkedIn

Recent Articles Most Viewed Articles

10 Tips, Tools, and Techniques for Enhancing Intraday Management

10 Tips, Tools, and Techniques for Enhancing Intraday…

Tips, Tools, and Techniques for Contact Centre Forecasting

Tips, Tools, and Techniques for Contact Centre Forecasting

How to Motivate Staff and Drive Employee Engagement

How to Motivate Staff and Drive Employee Engagement

All You Need to Know About Creating Flexible Teams

All You Need to Know About Creating Flexible Teams

How to Improve Contact Centre Response Time

How to Improve Contact Centre Response Time

The Top Scheduling Challenges and How to Fix Them

The Top Scheduling Challenges and How to Fix Them

How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

12 Shift-Planning Techniques

12 Shift-Planning Techniques

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

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Webinar: 10 Ways to Make 2027 a CX Success