Articles - On Demand Webinars

Missed a live session? Our On-Demand webinars hub gives you instant access to a library of expert discussions, practical workshops, and real-world advice from across the contact centre industry. Watch sessions on leadership, AI, workforce management, and customer experience whenever it suits you. Each webinar features respected speakers who share proven strategies, new ideas, and examples that can help you improve performance in your own operation. It’s the easiest way to stay up to date and learn directly from industry experts at your own pace.

Recorded Webinar: 7 Ways to Improve Customer Satisfaction
Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre
Recorded Webinar: Master-Class in Resource Planning
Recorded Webinar: How to Personalise Customer Interactions
Recorded Webinar: 5 Key Features of Call Centre Design
Recorded Webinar: The Latest Call Centre Trends
Recorded Webinar: What Is the Best Metric for the Contact Centre?
Recorded Webinar: Making Customers Lives Easier
Recorded Webinar: 7 Ways to Drive Down Repeat Contacts
Recorded Webinar: Tune up Your Contact Centre Performance
Recorded Webinar: Call Centre of the Future
Recorded Webinar: Let’s Chat… About Forecasting
Recorded Webinar: 10 Predictions for 2016
Recorded Webinar: The Contact Centre of the Future 2012
Recorded Webinar: 7 Sure-Fire Ways to Boost Morale in the Contact Centre
Recorded Webinar: Efficiency vs Effectiveness
Recorded Webinar: Building Emotional Intelligence into the Contact Centre
Recorded Webinar: Omnichannel – Joining up the Customer Experience
Recorded Webinar: The Right Words and Phrases to Use With a Customer
Recorded Webinar: Building A Culture Of Continuous Improvement
Recorded Webinar: 10 Ways to Improve Customer Experience
Recorded Webinar : Performance Management Tools
Recorded Webinar: The Secrets of WFM (2017)
Recorded Webinar: Artificial Intelligence in the Contact Centre